Contracts

Do you have discounts for long term storage/ moorage?

Yes, if you sign an annual contract there are 2 options; pay monthly or pay upfront for the year and receive an even further discount

Are there 3 month or 6 month contracts?

No, only monthly or annual

What if I sign an annual contract but cancel before the full period is up?

If you have an in-water slip you must continue to pay until we can find another tenant to take on your slip, your rate will change to month to month and you will need to back-pay the difference in rate of annual to monthly from when your contract began

If I provide a security deposit can I hold that slip/ storage space for multiple months until my boat arrives?

We can hold the slip for a month but after that you will be expected to pay monthly storage/ moorage fees until the boat arrives.

How can I pay for my moorage?

Via EFT, credit card on file or post dated cheques. We are strict with setting up autobilling. If payments bounce you will be penalized, if this happens more than once we reserve the right to cut the contract and remove your boat from the marina

Why would I not receive my security deposit back?

If there was any damage caused to other boats or the marina itself we will absorb the security deposit. In addition you have 2 weeks to hand in/ post your gate key before we also absorb the key deposit.

Say I agree to bring my boat in in 1 month’s time and have paid a deposit, what is the penalty if I do not arrive?

We will absorb your security deposit and have the right to charge 1 month’s storage/ moorage fee due to our 30 day notice policy.

As a returning customer can I be assured that there will space in the marina on my return the following season?

No, you must add your name to the waitlist as soon as you leave. Although we like to express loyalty to all customers if a customer signs an annual contract in the time you are away then space may be limited on your return.

If I signed a month-month contract does that mean I can leave at anytime?

As long as you give 30 days notice then yes. For example if you give 30 days notice mid month the bill for the following month will still be charged on the 1st

If I arrive mid-way through the month will I be required to pay for the full month?

No we can pro-rate daily based on the future rate your choose.

Storage / Moorage – General

If I bring my boat back late at night and intend to use it again the next day can I just leave it on valet dock without it being lifted back into drystack?

If you intend to use it before 9am the following morning then yes but any later than this the boat will be moved back into drystack

What if my boat is bigger than 28ft can you still accommodate me in drystack?

Not at this time, although we have plans for an extended drystack building

What if my boat is smaller than 30ft and I want to keep it in water?

Our slips start at 30ft and are charged by slip size rather than boat size. If your boat is below 30ft you will still be charged for a 30ft slip and have use of 30amp electricity. We have a small area called M-dock for up to 16 boats that has 15amp electricity that is charged at $13.80 per foot (effective 1st April 2020)

What is M-dock?

It is a dock further away from the inlet to the marina and so takes higher precision to maneuver your boat into. Boats are tied up in a linear manner one behind the other. Electricity is at 15amp. There is no dock box provided. Power and water pedestals are shared, each boat is charged $15.50 +GST per month for power should they require it. Water is included.

How long is the waitlist? Does it differ between in-water and drystack?

It changes dependent on the time of year and the size of your boat. 26ft-36ft is the most popular size at our marina and so the lower racks in drystack (26-28ft) have a longer waitlist as is the same for 30ft-36ft slips in-water. Generally more tenants want their boats under cover in drystack for winter and in-water for summer as we are the only marina to offer unlimited haul outs and launches for drystack customers.

What is the advantage of being in-water or in drystack?

Generally being in drystack means your boat is not exposed to the elements so maintenance costs in the long term are less. Having an in-water slip means you can entertain at any time of the day and have 24/ 7 access to the boat. In comparision the drystack facility is locked at night. In-water is thought to be more convenient but keep in mind drystack offer unlimited launches & haul outs at no extra fee with the ease of as little as 1.5 hours notice with our launching App SpeedyDock.

Is there ever an issue with tides with regards to the draught of my boat

Even at low tide there is at least a 7ft clearance

Are there any limitations with the lift?

The weight limit is 14,500lbs. If the tide is below 1.5m it cannot function as the valet dock below is not dredged. Please assess tides prior to requesting launches.

Other than length are there any other limitations for drystack?

There are height and beam limitations dependent on which rack your boat is due to be kept in. Our lowest rack houses the highest profile boats, with a maximum height capacity of 11 feet. We then have a row that house boats up to 9 ft, one that goes up to 7’6″ and lastly our top rack which accommodate boats up 4’5″. Beam restrictions are around 8ft – 9ft depending on the rack, and anything over that will be charged a 10% oversize beam fee. Note that the length must be length overall including any extensions – swim grids, engines, anchors etc

Can contractors come and work on my boat in-water?

Yes, as long as they provide the appropriate insurance and work safe BC documents to us. You can also request your boat be hauled out so they can work on it on the hard on a work bunk.

Can we keep jetskis at the marina?

No

Can I store my catarman there?

In-water may be a possibility but you would be required to pay for 2 slips due to the wide beam

My boat is stuck/ has an issue in the water. Who should I call?

Please call CTOW at 1-800-417-CTOW(2869)

Transient

Do I have to be a customer and hold a contract to use your facilities?

We allow non-customers use of the lift and work bunks but at a higher fee. Transient moorage is at $1.55 per foot plus an electricity charge.

If I’m popping by to the pub do I need to pay a transient fee and let you know ahead of time?

Please call us within 48 hours of your arrival so that we can let you know which slip you can dock at. Do not assume slips are free for use or tie up to the valet dock as it causes congestion for paying customers. We would also like to have your phone number so we can let you know if something happens to the boat or if we need to have it moved.

How long can I stay for transient moorage

Up to 2 weeks at a time

Amenities / Services

Can you clean my boat for me?

We do not currently have anyone providing this service through the marina but suggest you contact Milltown Marine Services next door on 604-264-8020

Can I wash off my boat before it is moved back into drystack?

There are hoses on the valet dock to wash the exterior of your boat whilst in the water but if you would like to wash the hull you will need to request the boat be moved to a work bunk so that you can use the power washer. This is at a fee of $25 daily.

How is the electricity charged for in-water slips?

Our in-water slips are metered monthly and have a current of either 50 or 30 amp depending on the length of the slip. If electricity is desired in your M-Dock spot it is a flat fee of $15.50 per month and runs at 15 amps.

Do you have security?

Yes we have surveillance 24/7. When the operations team are not here we have a security guard walking around. We also have security gates to both the drystack and in-water areas. The drystack facility is inaccessible to everyone including customers after the operations team have left

Can I store my trailer with you?

Yes, availability dependent. It is at a fee of $100 + GST per month

Do you have extra storage lockers?

In-water slips all have personal dock boxes, for extra storage we have a few large lockers available, please call and add yourself to the waitlist

Is there car parking?

Yes, we have free customer parking for up to 3 hours. For anything over 3 hours you will need a monthly parking pass. Your first pass is $10 + GST monthly, any additional pass is $20 + GST monthly. You can pay for your secondary parking pass in the form of a donation to the Georgia Strait Alliance. Please find the link here. Please factor in the amount of months you will need the secondary pass for into your total donation amount and put the phrase “Milltown Secondary Parking Pass” into the comments section and forward your receipt to admin@milltownmarina.com.
Any temporary guest parking is $10 + GST for the day, or a flat fee of $20 + GST for anything over 24 hours and up to a month.

Is there wifi?

Yes but it is limited.

Are there laundry facilities?

No, but we have bathrooms with showers and a restaurant

Do you have garbage and recycling disposal?

Yes, there is a particularly assigned area which has bins labelled individually.

Where can I buy propane?

If you leave a propane cylinder with us we can have it filled at a particular day of the month and will bill it directly to your account

Who can winterize my boat?

We recommend Marine Services next door

Can I charge my boat battery while it is in drystack?

No due to fire hazard but you can request your boat be moved to workbunk and charge it there or charge the battery alone outside the drystack building.

Do you have adapters for loan?

Yes we have rental pigtail adapters, you will have to leave a deposit.

Where are the nearest pump out?

At Vancouver Marina about a 10 minute boat ride. Motor boats only due to bridge height restrictions.

Where is the nearest fuel station?

At Vancouver marina about a 10 minute boat ride. Motor boats only due to bridge height restrictions. There is a diesel station at the Chevron dock although it is not recommended due to forceful currents

Suggestions

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